Manage Engine Generate Api Key For Technician
Manage Engine Generate Api Key For Technician 3,4/5 758 reviews

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Background

Currently, the Manage Engine Service Desk Plus Rest API is xml based.

Manageengine generate api key for technician resume

Technician Key is a secure alphanumeric identifier that can only be generated after you login into your SDP MSP account. It's a unique identifier used for verifying your account during an API invocation. Learn more about SDP MSP Technician Key generation. Generate API key. Go to 'Admin - Technicians’. To generate API key for an existing technician, click the Edit icon beside that Technician. To generate the API key for a new technician, click the Add New Technician link, enter the Technician details and provide login permission. Click Generate link under the API key details block. A unique key is generated for a technician with login permission in ServiceDesk Plus – MSP application. To generate the API Key, click Admin - Technicians under User block. If you want to generate the API key to the existing technician, then click the edit icon beside the technician.

This python module eases the interaction with the API by translating the xml into a more pythonic structure.

Usage

Required Modules

  • requests
  • xmltodict

The main class 'API' is used with your manage engine API key to access the common commands. The API key can be obtained via the sdplus section: Admin, Assignees, Edit Assignee (other than yourself), Generate API Key.Recommended: Setup your API key as a windows environment variable (e.g. SDPLUS_API_KEY).All interactions with the API require a 'base' url - the url of how you usually access Service Desk Plus, with '/sdpapi/request/' appended at the end.

For example, to view a request, and return a list of dictionary items:

Most code you will write using this module will be similar to the above.E.g. to edit a request and change the subject line:

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However, sometimes the xml returned is not standard to the common return structure from Manage Engine. In these cases, you can bypass this module's internal processing with the following 'bypass=True' parameter: